Refund policy
Refund & Return Policy
At Cyrox, we stand behind the quality of our products. If something is wrong with your order, we'll make it right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at Cyroxwell@outlook.com within 30 days of delivery. Include a photo of the item and a brief description of the issue. Once reviewed and approved, we'll either send a free replacement or issue a full refund to your original payment method.
Lost in Transit
If your package is lost in transit, contact us within 30 days of the estimated delivery date and we'll resolve it with a replacement or refund.
How Refunds Are Issued
Approved refunds are credited to your original payment method. Please allow a few business days for the refund to appear, as processing times vary by bank and card provider.
What We're Unable to Refund
To keep our pricing fair, we're unable to offer refunds or replacements in the following cases:
- Incorrect address: If an address provided at checkout is insufficient or incorrect and the package is returned, you'll be responsible for reshipment costs.
- Unclaimed packages: Shipments that go unclaimed and are returned to the fulfillment center are not eligible for a refund; reshipment will be at your cost.
- Change of mind: As our products are consumable health supplements, we're unable to accept returns or issue refunds for change-of-mind or buyer's remorse. Please review product details carefully before ordering.
- Opened or used products: For health and safety reasons, we cannot accept returns of opened or used supplements except in cases of damage or defect.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We can only cancel orders that have not yet been prepared for shipment. Once an order has entered fulfillment, it cannot be cancelled.
Questions?
Email us any time at Cyroxwell@outlook.com and we'll be happy to help.